A basic method of communication is email. You can use it no matter what specific question you are interested in or problem you are facing. To do this, email support@11ic.com.
The wait time for an email response can be up to 24 hours. To make our job easier and resolve the problem faster, follow a few tips:
- Use the subject line to describe in a few words the essence of the issue you are interested in;
- Describe the problem in as much detail as possible. Attach screenshots and other additional materials to the letter;
- Only send emails from your own email address that is assigned to your 11ic account;
- Do not send multiple emails at once if they are about the same issue;
- Don’t be rude, insulting or demeaning to customer service staff.
Once the 11ic support team has reviewed your submission, you will receive a response to your email address.
Chat on the Site
This way of contacting the 11ic support team is suitable if you need urgent advice or an answer to a simple question. Chat is also available 24 hours a day. Launch it from any page of the site, write a message and wait for a reply. A support manager will contact you within 5-10 minutes.
FAQ
How do I activate a promo code?
It must be specified in the registration form when you create an account.
Is it possible to download the app?
Yes, you can install the 11ic mobile app on your smartphone. It is available on Android and iOS.
How long does it take to withdraw money?
Depends on the chosen payment system. On average, withdrawal of funds takes up to 6-8 hours.
Is it legal to gamble on 11ic?
Yes, 11ic operates in India under two licenses. One of them is international – it is a Curaçao license.